FAQ

What delivery time should I allow?

Orders ordinarily require 1–2 business days of processing. Standard Shipping then has an estimated transit time of 4–6 business days. Weekends and US federal holidays are not business days. Service is limited to United States addresses and Standard Shipping is free for all US orders; delivery estimates can be affected by carrier disruptions.

Where will my tracking details arrive?

Shipment confirmation and the tracking information are emailed to the address entered with your order after dispatch. Check that mailbox and contact us with your order number if the tracking message is missing or a parcel appears delayed, lost or incorrectly delivered.

Can I correct an address or cancel?

Tell us straight away, preferably before dispatch. We will check the fulfillment status to see whether an amendment or cancellation can be made, but cannot guarantee it. An address change can be especially difficult after the carrier receives the parcel. Once shipped, the Refund Policy provides the return route.

How do I ask for a return or exchange?

Write to us within 30 days of delivery and provide an order number or proof of purchase. Change-of-mind returns need to be unused, in the original condition and original packaging. We pay eligible return shipping and arrange a label or another approved method. Ask for return instructions first; for an exchange, let us know the replacement you would like.

What if something arrives damaged or wrong?

Send the order information, explain the damage, missing part or incorrect item, and include useful photographs. Our team will review the case and help arrange a resolution. The merchant bears the return shipping expense for these eligible product problems as well as eligible change-of-mind returns.

When will a refund reach my payment account?

Following receipt and inspection of the return, an approved refund is sent to the original payment method within 10 business days. Your bank or payment service may need additional time to post the credit to your statement.

Which payment options can I use?

The methods shown at checkout are the enabled options for the purchase. Settlement is in USD, and applicable taxes are shown in the checkout total. Do not send full card information to customer support. The Payment Policy explains payment handling in more detail.

Where do I find product care and compatibility?

Consult the selected product listing for its materials, capacity, components, compatible accessories and care or safety information. Instructions for one tumbler, bottle or accessory should not be assumed to apply to another. Ask our team if you need help interpreting a particular detail.

How can I reach customer service?

Use the merchant contact information on this page. Our service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Include your order reference when relevant so we can locate the purchase without asking for sensitive payment credentials.